Collections
Collections Representative
Major Activities
Dealing with inbound/ outbound telephone calls for overdue customers
Managing a portfolio of arrears customers for which you have day-to-day responsibility.
Update systems with relevant narrative & forward calling dates
Assist in trying to locate customers whereabouts, locations of assets etc.
Obtain and update customer’s current circumstances and contact details.
Attend court hearings from time to time to represent the company
Instruct repossessions, traces on accounts where this action is necessary
Prepare cases for Litigation to be authorised by the collection manager
Relationship manage external collection agents & other agencies
Knowledge, Experience/Skills needed
Ability to demonstrate good negotiation skills, good listening attributes and the ability to enter into conversations with customers in a confident manner.
Must demonstrate high levels of enthusiasm & initiative plus excellent communication skills
Assignment & Planning of Work
Work will be assigned on a regular basis, you will be expected to manage a portfolio of accounts as agreed, the ability to be a self starter is necessary
The hours of work will be on a revolving shift system with the emphasis being on Key times. (i.e. Early morning, evenings etc)
Major Activities
Dealing with inbound/ outbound telephone calls for overdue customers
Managing a portfolio of arrears customers for which you have day-to-day responsibility.
Update systems with relevant narrative & forward calling dates
Assist in trying to locate customers whereabouts, locations of assets etc.
Obtain and update customer’s current circumstances and contact details.
Attend court hearings from time to time to represent the company
Instruct repossessions, traces on accounts where this action is necessary
Prepare cases for Litigation to be authorised by the collection manager
Relationship manage external collection agents & other agencies
Knowledge, Experience/Skills needed
Ability to demonstrate good negotiation skills, good listening attributes and the ability to enter into conversations with customers in a confident manner.
Must demonstrate high levels of enthusiasm & initiative plus excellent communication skills
Assignment & Planning of Work
Work will be assigned on a regular basis, you will be expected to manage a portfolio of accounts as agreed, the ability to be a self starter is necessary
The hours of work will be on a revolving shift system with the emphasis being on Key times. (i.e. Early morning, evenings etc)
Call 0151 326 2327 or send your CV to vacancies@iandoylerecruitment.co.uk
