Vacancies

Role: Complaints Manager Role Description:

Managing and working as part of a team to deliver complaint resolution to all customers making contact with the group Companies.

Responsibilities: Proved guidance and support to team members.Ensure that sound and accurate investigation is undertaken in relation to customer complaints received by telephone, e-mail or any other method of communication. Respond promptly and within target timescales to all complaints to ensure the highest level of customer service is maintained. Log and record all contact and actions taken on complaint databases and company account management systems. Analysing complaint trends in an effort to lessen the number of future complaints and cost to the business and implementing processes/procedures to overcome complaint trends. Provide Management information regarding complaints and trend analysis. Keep all filing and records fully up-to-date. Ensure written correspondence from the team is clear, concise and accurate. Liaise with management of all internal departments to make them aware of key issues and seek to improve internal procedures to prevent further complaint generation. Ensure refund requests are investigated fully to minimize the loss to the group Companies. Maintain adequate cover in the team at all times.To have and to ensure the team have a working knowledge and good understanding of the various regulatory bodies and their respective guides. E.g. Financial Services Authority, Financial Ombudsman Service and Office of Fair Trading.Ensure customers are treated with respect, showing empathy and understanding.

Location - Central London Company - Commercial Lending

Our client is a lender in the non-conforming commercial mortgage sector. They work solely in partnership with intermediaries around the country to deliver long-term capital via competitive, flexible, and simple mortgage products on commercial property. The market is predominantly small business borrowers, self-employed traders, and partnerships.They now require a number of middle - senior mangement personnel to fill key positions within the organisation both in the offoce and at BDM level.They are looking for bright individuals who will go the extra mile.To be considered you must be have at least 3 years exp' in the mortgage industry preferably in a call centre with some management expertise.Interested then send us your CV.

Role Company AccountantLocation - Sandycroft, Deeside Salary to 32K

Reporting to the Managing Director, with responsibility for the financial control of the three companies within the Group.

Preparation of monthly management accounts for individual companies and consolidated accounts. VAT returns, payroll, preparation of year-end accounts to draft stage and liaison with auditors. Management of team of three consisting of sales ledger clerk/credit controller, purchase ledger clerk and junior accounts assistant. Preparation of annual budgets and update of budgets with actual during the year to aid strategic growth and planning decisions. Presentation of monthly figures and analysis of performance, including ratio analysis and variance reporting to Board at monthly review meetings. Ensuring compliance with Inland Revenue CIS scheme. Management of cash flows of three companies within the group, including liasing with invoice discounting company for the two trading companies. Please send CV via email.